Return and Refund Policies 

 1.       Return Policy 

1.1     A user may return any product during the time of delivery, or within 7 days if: 

Products do not meet users’ expectations like quality or quantity.

2. Found damaged during delivery 

3. Received in an unhealthy/ unexpected condition 

4. Is not satisfied with the packaging 

5. Finds product unusable 

1.2     A user may return any unopened or defective up to 20% or fewer, items within 7 days of receiving the item. But the following products may not be eligible for return or replacement: 

1. Damages due to misuse of the product 

2. Incidental damage due to malfunctioning product 

3. Any consumable item which has been used/installed 

4. Products with tampered or missing serial/Unique Product Code (UPC) numbers 

5. Any damage/defect which is not covered under the manufacturer's warranty.  

6. Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered. 

 2.       Refund Policy 

2.1     praniSheba Shop tries its best to serve the users. But if under any circumstances, we fail to fulfill our commitment or to provide the service, we will notify you within 24 hours via phone/ text/ email. If the service that praniSheba Shop fails to complete, requires any refund, it will be done maximum within 10 Days after our acknowledgment.

2.2     Refund requests will be processed under mentioned situation:

- Unable to serve with any product.

- Customer cancels a paid order before it has been dispatched.

For all the above three scenarios, the refund amount will be sent to the praniSheba Shop Balance of the customer. And the balance can only be used to purchase at the praniSheba Shop. Upon a customer's request, praniSheba Shop will transfer the refund amount to the user's original payment source within 10 days.